mola62 believes that gambling should always be a form of entertainment — never a source of financial stress or personal harm. This page explains the tools, policies, and support channels available to every player on our platform.
Our Commitment
mola62 has built responsible gaming tools directly into the platform — not as an afterthought, but as a core part of how we operate. Here is what we provide for every registered player.
Set a daily, weekly, or monthly cap on how much you can deposit into your mola62 account. Limits take effect immediately when reduced, and require a cooling-off period before they can be increased.
Control your maximum net loss across any 24-hour, 7-day, or 30-day window. Once a loss limit is reached, further wagering is automatically suspended for the remainder of that period.
Set a maximum continuous play duration. When your session timer expires, you will receive an on-screen alert and be automatically logged out — helping prevent extended unplanned play sessions.
Take a structured break without fully closing your account. Choose a cooling-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During this period your account is suspended and no deposits are accepted.
Permanently exclude yourself from mola62 for a minimum period of 6 months, 1 year, 3 years, or indefinitely. Self-exclusion is irreversible for the selected term. Contact support to activate this option.
Our Indonesian-speaking support team is available around the clock via live chat. If you ever feel that gambling is becoming a problem, reach out immediately — our welfare-trained agents are ready to assist without judgment.
Player Protection Tools
Available as daily (resets at midnight WIB), weekly (resets Monday 00:00 WIB), or monthly limits. Enter your preferred maximum in IDR. Reductions apply instantly. Increases require a 24-hour processing delay to prevent impulsive reversals.
Instant activationCalculated as the net amount lost (deposits minus withdrawals) within the chosen period. When the limit is reached, bet placement is disabled until the period resets. Reducing a loss limit takes immediate effect.
Auto-enforcedYou will receive a visible on-screen notification at the 5-minute mark before your session limit is reached. At expiry, a final pop-up alert appears before automatic logout. Session timers reset per login, not per calendar day.
On-screen alertsDuring a self-exclusion period, your account is fully locked. You will not receive any promotional communications from mola62. To request self-exclusion, contact our support team directly — it cannot be reversed before the minimum term expires.
Irreversible for termHow to Activate: All responsible gaming tools are managed through our customer support team. Contact us via live chat (available 24/7) or email at [email protected] with your request. Our team will confirm activation within 30 minutes during standard operating hours (07:00–23:00 WIB) and as soon as possible outside those hours for self-exclusion requests.
Know the Signs
Problem gambling can develop gradually and is not always obvious at first. Honest self-awareness is the most powerful tool you have. Review the checklist on the right — if you recognise several of these patterns in your own behaviour, we strongly encourage you to use our self-exclusion tool or reach out to our support team immediately.
Responsible gaming is not about playing less — it is about playing within boundaries that keep the activity enjoyable and financially safe. mola62 is committed to helping you maintain that balance.
Read Our FAQCheck yourself — do any of these apply?
You spend more money gambling than you originally planned, or chase losses to try to recover them.
Gambling has caused arguments with family members or strained personal relationships.
You feel restless, irritable, or anxious when you are not able to gamble.
You have borrowed money, sold possessions, or used bill money to fund gambling.
You hide your gambling activity from people close to you.
Gambling has negatively affected your work performance, studies, or daily responsibilities.
You have repeatedly tried to cut back or stop gambling without lasting success.
Taking Action
If you feel gambling is no longer within your control, the following steps outline how to access help through mola62 quickly and confidentially. Every request is handled by a trained welfare agent — not a general customer service representative.
Open the live chat on the Platform at any time of day or night. State that you would like to speak with a welfare agent regarding responsible gaming. You will be connected within minutes.
The agent will walk you through the options: deposit limit, loss limit, session timer, cooling-off period, or full self-exclusion. There is no pressure — you choose what is right for your situation.
Your chosen restriction will be applied to your account and confirmed by email. For self-exclusion, a written confirmation is sent and the account is locked immediately after your acknowledgement.
Our team will check in with you at agreed intervals during a cooling-off or exclusion period, if you opt in. You can also contact us at any time to discuss your situation further.
Our Policy
Beyond giving individual players the tools to manage their own play, mola62 has internal policies that govern how we operate to minimise gambling harm across our platform as a whole.
We do not target promotional offers at players who have recently activated a responsible gaming tool or who show behavioural indicators of distress. Our marketing team is required to exclude from all promotional communications any account that has activated a deposit limit, loss limit, or cooling-off period within the previous 30 days.
Players who have self-excluded are permanently removed from all marketing lists. If a self-excluded player attempts to register a new account, our systems are designed to detect and block that account. Any balance held in a suspended account at the time of self-exclusion will be returned to the player's verified payment method following the standard KYC process.
Confidential & Judgment-Free: All responsible gaming requests and discussions with our welfare team are handled with complete confidentiality. No information you share while seeking help will be used against you in any account decision. Our only goal is to help you stay safe.
Age Restriction
mola62 is an adults-only platform. You must be 21 years of age or older to register, deposit, wager, or withdraw funds. This is a non-negotiable requirement that applies uniformly to every player across Indonesia and all other jurisdictions where the Platform is accessible.
We verify age as part of our standard KYC process. Any account where the registered holder is found to be under 21 will be permanently closed without notice, all pending withdrawals will be cancelled, and any winnings accrued will be voided in accordance with our Terms and Conditions.
Zero Tolerance: Providing false information about your age when registering constitutes fraud and may result in legal action in addition to permanent account closure. mola62 cooperates fully with law enforcement authorities on age-falsification cases.
Need Help Now?
If you are concerned about your gambling or someone else's, do not wait. Our welfare-trained support agents are available 24 hours a day, 7 days a week.
mola62 was built for Indonesian players who enjoy online betting as a leisure activity. We recognise that the vast majority of our players engage with the Platform responsibly — but we also understand that for some, gambling can become harmful if not managed carefully. That is why responsible gaming is not just a page on our website: it is embedded into our platform design, our marketing practices, and the daily decisions our team makes.
Every feature on mola62 — from the sports markets that cover BRI Liga 1, the EPL, and Timnas Indonesia fixtures, to the live casino tables and togel (Indonesia's traditional numbers lottery) draws — is designed to be enjoyable within healthy limits. We want our players to return because they had a great experience, not because they feel compelled to chase losses.
If you have questions about any of the tools described on this page, or if you simply want to talk to someone about your playing habits, our support team is always here. There is no judgment, no pressure, and no impact on your account from simply asking for advice. Gambling should be fun — and when it stops being fun, we are here to help you take back control.
Explore our FAQ for quick answers, review our full Terms & Conditions, or return to the homepage. mola62 is always here when you need support.